VCA Lakewood Animal Hospital in Cerritos, CA
I went there on Monday, July 20, 2009 for after hours emergency care. I have never seen a group of people so money hungry in my life. Money comes first, not the animals or their owners. As I sat there sobbing because we decided to put Sassy to sleep I was told by my vet that even if she was treatable that I wouldn’t be able to afford it anyway. Well excuse me, just because I need more than 20 minutes to get together $3000+ does not mean I cannot afford to help her. And even if I couldn’t afford the care, who is she to burden me with that guilt?
The front desk people aren’t any different. Money, money, money. Yes, I understand that it is a business but seriously, can you at least fake some compassion to a dying cat and her parents? It was the first and last time I will ever go to this hospital.
The front desk people aren’t any different. Money, money, money. Yes, I understand that it is a business but seriously, can you at least fake some compassion to a dying cat and her parents? It was the first and last time I will ever go to this hospital.
Comments
The medical field and vet field still has a ways to go in educating in terms of compassion for the living and hospice type services even in pets.
Having a vet with a good bedside manner is so essential and that is what is missing with so many practitioners.
Snf
I know people get jaded when working with illnesses and deaths all day, everyday but I think the entire staff could have used a lot more tact. The other emergency animal hospital near me is also run by VCA but they have absolute angels working there, I love the staff.
I wish you all the best with her ashes. What do you plan on doing with them, if you don't mind my asking?
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That's really horrible about the staff. I've gone to many, many vets just to find competent, considerate & compassionate staff. Those three C's are highly important.
I'm very sorry for your loss...and shocked anybody would say such things to a grieving family.
I'm really horrid at words of sympathy, but just wanted to let you know I know how you feel losing your pet at the Emergency vet, and my sympathy goes out to you and your family.